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The Ember & MasalaThe Ember & Masala

Restaurant Terms of Service


Restaurant Responsibilities


  • Accurately maintain menu items, prices, and descriptions
  • Fulfill orders within estimated preparation times
  • Ensure food safety and quality standards
  • Maintain accurate operating hours
  • Provide excellent customer service

    • Commission/Fee Structure


  • Commission rates are as agreed in the restaurant agreement
  • Fees are deducted from order totals before payout
  • Detailed commission statements provided monthly
  • Payment to restaurants within 7 days of order completion

    • Payment Processing Terms


  • All payments processed through the platform
  • Stripe processes payments securely
  • Restaurant agrees to payment terms and conditions
  • Disputes handled according to Stripe's policies

    • Order Fulfillment Obligations


  • Accept all orders unless capacity is reached
  • Notify platform immediately of capacity issues
  • Cancel orders only in exceptional circumstances
  • Maintain inventory accuracy

    • Menu Accuracy Requirements


  • Keep menu items, prices, and descriptions current
  • Remove unavailable items promptly
  • Update seasonal items regularly
  • Ensure allergen information is accurate

    • Cancellation Policies


  • Restaurant may cancel orders with valid reason
  • Customers may cancel within specified timeframes
  • Platform reserves right to mediate disputes
  • Repeated cancellations may affect restaurant rating

    • Performance Standards


  • Maintain average order completion time under 30 minutes
  • Maintain customer satisfaction rating above 4.0/5.0
  • Respond to customer inquiries within 24 hours
  • Keep cancellation rate below 5%

    • Termination


  • Either party may terminate with 30 days notice
  • Immediate termination for material breach
  • Platform may suspend for policy violations
  • Outstanding fees due at termination